flight96

Took the car in on Monday (June 30th) for the Trackey installation, left there at 8:30am and was told it would be done in a couple of hours. I went back at noon to pick it up. As soon as the servise writer saw me I knew there was a problem. He told me that they were having an issue programming the PCM. The key programmed fine but halfway through doing the PCM the program crashed and they were not able to get it back. The tech was on the phone with Ford Racing trying to figure it out. So they offered me a loaner until they had it fixed. He said it would probably take a couple of hours. So I got the loaner and went home and waited for them to call me. 5:30 that afternoon I called them to ask what was happenening and was told that Ford Racing couldn't figure it out and they were now dealing with Ford engineers. As july 1st is a holiday (Im in Canada) I was told that they would not be able to get it fixed until July 2nd.
10:30am July 2nd I get a call from the dealer saying they are working on it and were hoping to have it resolved in a couple of hours. 3:30 I get another call saying that they can't fix it. Basically I now have a 50 thousand dollar hot wheel. They now are taking out the PCM and have to send it to the USA for the Ford engineers and Ford Racing to re-program. But, because July 4th is a holiday in the US it probably would not get done until Monday or Tuesday (July 7 or 8th). By the time they send it back here and re-install it, I probably won't have my car back until July 11th.
I went to get my stuff out of the car and they had the whole dash torn apart where I had just installed my new Kenwood 691HD ! They said that the original radio was needed to do the Trackey !!
So what was supposed be be a 1 hour computer flash has now turned into a 2 week affair and I still don't have my car. Driving a Ford Edge is not the same !!
At least I still have my 69 vert, thankfully back in 1969 they didn't have computers in cars!
Has anyone else had any issues with getting their Trackey installed ? Should I be concerned about any further damage that may come from this ?

berzerk_1980

I read something in another thread that Canadian dealers are having problems programming the TracKey, crashing about halfway through. Can your dealer VPN to a US IP address?

I would suspect that once your PCM is programmed it will be fine. Check out the TracKey thread about AC and catalytic converters though.

Edit: I just realized this is a BOSS thread and all my info is about the GT TracKey. Read here for more info and decide for yourself...

https://themustangsource.com/showthread.php?t=529250

ace72ace

I can't imagine how on earth the stock radio is required to perform the Track key install ? Sorry to hear about your woes, I too had to get a loaner and be without my Boss for a few days while they sorted out the problem (PC related...).

flight96

Well I finally got the car back. The Trackey works great, very glad I got it installed. They didn't charge me anything for it, which is great ! But....my SYNC doesn't work now. When I push the button on the steering wheel I get nothing.... So it looks like I will be ripping apart my dash again tonight.

MyStang2010GB

Why not take it back to dealer to get it looked at?

flight96

Because I have installed a Kenwood DIN

65sohc

Your Kenwood even came with Canadian music. Is Sync supposed to work with that?

ace72ace

Try yanking the positive battery cable for half an hour and reset everything. I have a DNX690 + Trackey (TK installed before Kenwood) and it works fine. There is a minor glitch were my iPhone connection and music only comes thru the left channel, and I have to change the source from 'Bluetooth' to 'Sync BT Audio'. Once I do that, it tries to connect, makes a funky beep tone, then I connect to 'Bluetooth' and it works fine.

Did you upgrade to the latest Kenwood firmware?

If you are still stuck after trying the above, post over in the Audio section, and 12V_Guy -Mark, should be able to help....

flight96

65sohc, the SYNC worked great with it before they tore it apart. And the Canadian music is from an American channel, 92.9 KISM...

ace72ace, I talked with 12V Guy at ADS, he thinks they probably forgot to plug in the 3.5 mm audio cable. I am hoping to tear the dash apart tonight to see. Good thing is the dash comes apart fairly easily.

SMOKE46

I have a 14 GT and was thinking about track key after reading about it in track key installation pdf it states at NO TIME is the programmer supposed to exit vehicle while installing because they could bump the processing messing it up and the Dealer must pay for new PCM if he doesn't follow the installation process. check it out under track key at Ford racing !

P0 Corsa

Sorry to hear of your install woes.

Just makes me thank my lucky stars I did not opt for this junk "upgrade" that was originally rolled out way late and was significantly different than marketed by Ford Racing. Plenty of aftermarket tunes which do very similar changes and actually offer IMPROVED performance.

ace72ace

I really like the Trackey tune, and how I can transform my driving experience with just the red key. Sure it only adds 8hp, but the throttle response, engine braking, lopey idle, all while keeping my warranty makes it a winner in my eyes.

Was I disappointed it wasn't as gnarly as the original TK tune that was raped by the tree hugging dckheads at CARB? Yes. But it's still fun, esp on a back road blast through the twisties.

ace72ace

Yeah it's easy to miss a connection on that little module. Good luck.

orng302

I bet the Chinese wish they had tree hugging ********* so that they could breath some cleaner air like we do.

berzerk_1980

I'm sure some do, but I'd bet none of them have the TracKey.

orng302

or healthy lungs.

flight96

So all is working correct now. They had the plug in the iPod spot, not the sync spot. So now I can finish the audio upgrade with new speakers in the doors.

ace72ace

Glad to hear it worked out for you.