A plethora of SYNC issues
12/27/11, 11:26 AM
#1
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Thread Starter
A plethora of SYNC issues
I've been having some issues for a while now with my non-nav SYNC system that seem to happen at random. Here's everything that's going on:
1. About a quarter of the time when I start up my car, the radio will be on FM when I had left it playing music from my iPod the last time I shut it off. At the same time it will not connect automatically to my cell phone. I try to push the Aux button which will do nothing and try to push the phone button which does nothing as well. After driving my car for a few minutes I am finally able to access the phone menu and connect my phone. I am also finally able to open up the Aux menu to go back to my iPod.
2. About half the time when I start up my car I immediately get a message on the radio screen, "USB Removed". I then have to go through the menu and select SYNC USB to go back to the iPod. On some occasions it will give me the error message "No USB Device Found" so I have to unplug the iPod and re plug it in before it will recognize it.
3. On random occasions I will have the worst time getting SYNC to understand me when using the phone menu. With the fan off and windows up I will ask it to call the simplest of names (e.g. "Call Home") and it will not call the right person despite multiple attempts speaking multiple ways.
I was wondering if anyone else has had the same issues. I'm driving a 2012 V6 Premium. I've taken it in to the dealership I work at but they were "unable to find any issues" and said there were not TSBs out on it. I checked this myself a couple of days ago through OASIS.
A few things the techs had me test when I first took it in was to plug my iPod and phone into another V6 Premium Mustang we had and see if I had the same issues. I did not. I've even bought a new cord for the iPod. I'm using the latest generation iPod nano and my phone is the Galaxy Nexus. Any help would be appreciated!
1. About a quarter of the time when I start up my car, the radio will be on FM when I had left it playing music from my iPod the last time I shut it off. At the same time it will not connect automatically to my cell phone. I try to push the Aux button which will do nothing and try to push the phone button which does nothing as well. After driving my car for a few minutes I am finally able to access the phone menu and connect my phone. I am also finally able to open up the Aux menu to go back to my iPod.
2. About half the time when I start up my car I immediately get a message on the radio screen, "USB Removed". I then have to go through the menu and select SYNC USB to go back to the iPod. On some occasions it will give me the error message "No USB Device Found" so I have to unplug the iPod and re plug it in before it will recognize it.
3. On random occasions I will have the worst time getting SYNC to understand me when using the phone menu. With the fan off and windows up I will ask it to call the simplest of names (e.g. "Call Home") and it will not call the right person despite multiple attempts speaking multiple ways.
I was wondering if anyone else has had the same issues. I'm driving a 2012 V6 Premium. I've taken it in to the dealership I work at but they were "unable to find any issues" and said there were not TSBs out on it. I checked this myself a couple of days ago through OASIS.
A few things the techs had me test when I first took it in was to plug my iPod and phone into another V6 Premium Mustang we had and see if I had the same issues. I did not. I've even bought a new cord for the iPod. I'm using the latest generation iPod nano and my phone is the Galaxy Nexus. Any help would be appreciated!
12/27/11, 11:36 AM
#3
Member
Thread Starter
12/27/11, 11:43 AM
#4
Shelby GT350 Member
I have the same thing as #1. But shutting the radio off and back on usually fixes it. As for the ipod, maybe try a different usb cable? For #3, have you trained sync to your voice? I had that issue with my Fusion Sport and it was extremely frustrating.
12/27/11, 11:55 AM
#5
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Thread Starter
I was getting the problem using the stock iPod cable and thought it might have been bad so I bought another (not made by Apple) and still had the problem.
I'm using the non-nav SYNC, can you train it to your voice on that system?
12/27/11, 12:00 PM
#6
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I don't have SYNC, so I don't know this for sure. Have you tried disconnecting the iPod before shutting off the car? What happens then? The way I read 1&2, the system may be thinking the iPod suddenly disappeared and doesn't know how to handle it.
12/27/11, 12:39 PM
#7
Cobra Member
Haven't tried that, but I dont consider that a solution anyways. I should not have to disconnect my ipod all the time. Just as a further thought, I am using an older iPod video, with a hard drive in it. I am wondering if it has something to do with the spin up time of the hard drive.
For problem 1, its clearly the sync module computer not starting up correctly, which is unexcusable in my option, but its a Microsoft product, so what else is new.
12/27/11, 12:46 PM
#8
Member
Thread Starter
with Mike about it being an issue with SYNC not starting up correctly. It's just incredibly frustrating as the service techs won't do anything because there are no TSBs out on it.
12/27/11, 01:23 PM
#9
Shelby GT350 Member
Originally Posted by nick_silver
I've tried the radio shut off and it did nothing for me. I actually pulled over to the side of the road one time it was doing it and shut the car off, opened the door so the whole system went off, and started it back up and it still wouldn't go to Aux or the phone.
I was getting the problem using the stock iPod cable and thought it might have been bad so I bought another (not made by Apple) and still had the problem.
I'm using the non-nav SYNC, can you train it to your voice on that system?
I was getting the problem using the stock iPod cable and thought it might have been bad so I bought another (not made by Apple) and still had the problem.
I'm using the non-nav SYNC, can you train it to your voice on that system?
12/27/11, 02:31 PM
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I have all 3 issues as well. #1 and 2 happen very occasionally (maybe once a month), while #3 happens every time I try to use the phone. Doesn't matter if I'm saying "Call john doe", or "dial 12345", there are always problems. I actually had another thread open regarding issue #3, and as far as everyone there can tell, there is no TSB for a mic or software upgrade to fix the issues.
As a side note, when I had an F150, there were tons of problems with the Sync mics (which I didn't have), and they ended up issuing a TSB to relocate the mic in the truck for people who were having trouble... Who knows if that is in the Mustang's future.
As a side note, when I had an F150, there were tons of problems with the Sync mics (which I didn't have), and they ended up issuing a TSB to relocate the mic in the truck for people who were having trouble... Who knows if that is in the Mustang's future.
12/27/11, 03:24 PM
#11
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Some issues here as well. Just yesterday, it pretended my ipod was no longer hooked up (even though it WAS working just fine). Had to do an uplug/plug exercise. After that it simply refused to hear the voice command. Almost like the microphone was broken. Still haven tried it since to see if it's better.
I was saying (then screaming) "play artist..." and it repeatedly gave me that retarded "bum-bum" sound, practically interrupting me, then saying "You can say, 'play track', 'play artist', 'play album'....". I arrived home and gave up. Didn't have these problems with my 2011, except for when I had the top down on the 2011 and had tons of wind noise.
I was saying (then screaming) "play artist..." and it repeatedly gave me that retarded "bum-bum" sound, practically interrupting me, then saying "You can say, 'play track', 'play artist', 'play album'....". I arrived home and gave up. Didn't have these problems with my 2011, except for when I had the top down on the 2011 and had tons of wind noise.
12/27/11, 06:23 PM
#12
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Thread Starter
Ugh, just did issue #1 a little bit ago when I was backing the car out to vacuum it. So frustrating, I love this car to death but the SYNC issues just drive me nuts.
12/28/11, 06:35 AM
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At least you have it documented with Ford service. I'm betting it's a software issue, and will get resolved (assuming others that are having the same issue report it to Ford). Keep the service records, so if the problem is not resolved when your warranty expires, you have proof that you tried to get it fixed under warranty.
This post prompted me to go to the SYNC site (http://syncsupport.ford.com/servlet/...ctivation-sync), register (create an account), then checked for any SYNC updates (there were none). Hopefully, those that read this post and have some or all the issues you have will get their vehicle to a Ford service department and have it logged. This is how Ford creates TSP's. They won't do it unless it's a widespread issue. I would suggest that everyone do this (report the fault with your local Ford service department).
This post prompted me to go to the SYNC site (http://syncsupport.ford.com/servlet/...ctivation-sync), register (create an account), then checked for any SYNC updates (there were none). Hopefully, those that read this post and have some or all the issues you have will get their vehicle to a Ford service department and have it logged. This is how Ford creates TSP's. They won't do it unless it's a widespread issue. I would suggest that everyone do this (report the fault with your local Ford service department).
Last edited by Bucko; 12/28/11 at 06:37 AM.
12/28/11, 07:01 AM
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Originally Posted by Bucko
At least you have it documented with Ford service. I'm betting it's a software issue, and will get resolved (assuming others that are having the same issue report it to Ford). Keep the service records, so if the problem is not resolved when your warranty expires, you have proof that you tried to get it fixed under warranty.
This post prompted me to go to the SYNC site (http://syncsupport.ford.com/servlet/...ctivation-sync), register (create an account), then checked for any SYNC updates (there were none). Hopefully, those that read this post and have some or all the issues you have will get their vehicle to a Ford service department and have it logged. This is how Ford creates TSP's. They won't do it unless it's a widespread issue. I would suggest that everyone do this (report the fault with your local Ford service department).
This post prompted me to go to the SYNC site (http://syncsupport.ford.com/servlet/...ctivation-sync), register (create an account), then checked for any SYNC updates (there were none). Hopefully, those that read this post and have some or all the issues you have will get their vehicle to a Ford service department and have it logged. This is how Ford creates TSP's. They won't do it unless it's a widespread issue. I would suggest that everyone do this (report the fault with your local Ford service department).
12/28/11, 11:11 AM
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I see your point. Intermittant faults are aggravating to both us and the service techs too. I am an optimist, and think the techs will figure it out and get a fix for it. We can help by documenting these issues. The squeaky wheel gets the grease.
12/28/11, 01:24 PM
#17
Ford In-Vehicle Technology Rep
I thought that forum user FordIVTteam monitored posts. Perhaps a callout to this person might help.
I've been having some issues for a while now with my non-nav SYNC system that seem to happen at random. Here's everything that's going on:
1. About a quarter of the time when I start up my car, the radio will be on FM when I had left it playing music from my iPod the last time I shut it off. At the same time it will not connect automatically to my cell phone. I try to push the Aux button which will do nothing and try to push the phone button which does nothing as well. After driving my car for a few minutes I am finally able to access the phone menu and connect my phone. I am also finally able to open up the Aux menu to go back to my iPod.
2. About half the time when I start up my car I immediately get a message on the radio screen, "USB Removed". I then have to go through the menu and select SYNC USB to go back to the iPod. On some occasions it will give me the error message "No USB Device Found" so I have to unplug the iPod and re plug it in before it will recognize it.
3. On random occasions I will have the worst time getting SYNC to understand me when using the phone menu. With the fan off and windows up I will ask it to call the simplest of names (e.g. "Call Home") and it will not call the right person despite multiple attempts speaking multiple ways.
I was wondering if anyone else has had the same issues. I'm driving a 2012 V6 Premium. I've taken it in to the dealership I work at but they were "unable to find any issues" and said there were not TSBs out on it. I checked this myself a couple of days ago through OASIS.
A few things the techs had me test when I first took it in was to plug my iPod and phone into another V6 Premium Mustang we had and see if I had the same issues. I did not. I've even bought a new cord for the iPod. I'm using the latest generation iPod nano and my phone is the Galaxy Nexus. Any help would be appreciated!
1. About a quarter of the time when I start up my car, the radio will be on FM when I had left it playing music from my iPod the last time I shut it off. At the same time it will not connect automatically to my cell phone. I try to push the Aux button which will do nothing and try to push the phone button which does nothing as well. After driving my car for a few minutes I am finally able to access the phone menu and connect my phone. I am also finally able to open up the Aux menu to go back to my iPod.
2. About half the time when I start up my car I immediately get a message on the radio screen, "USB Removed". I then have to go through the menu and select SYNC USB to go back to the iPod. On some occasions it will give me the error message "No USB Device Found" so I have to unplug the iPod and re plug it in before it will recognize it.
3. On random occasions I will have the worst time getting SYNC to understand me when using the phone menu. With the fan off and windows up I will ask it to call the simplest of names (e.g. "Call Home") and it will not call the right person despite multiple attempts speaking multiple ways.
I was wondering if anyone else has had the same issues. I'm driving a 2012 V6 Premium. I've taken it in to the dealership I work at but they were "unable to find any issues" and said there were not TSBs out on it. I checked this myself a couple of days ago through OASIS.
A few things the techs had me test when I first took it in was to plug my iPod and phone into another V6 Premium Mustang we had and see if I had the same issues. I did not. I've even bought a new cord for the iPod. I'm using the latest generation iPod nano and my phone is the Galaxy Nexus. Any help would be appreciated!
Just to confirm, do you have software version 4.0.2 installed?
I recommend performing a soft reset to your iPod and a Master Reset on the SYNC system.
http://support.apple.com/kb/ht1320
Master Reset:
1. Press PHONE to enter the PHONE MENU.
2. Scroll repeatedly until SYSTEM SETTINGS appears in the radio display.
3. Press OK to enter the SYSTEM SETTINGS menu.
4. Scroll repeatedly until ADVANCED appears in the radio display. Press OK.
5. Scroll repeatedly until MASTER RESET appears in the radio display
6. Press OK.
In regards to your phone, I suggest a process called Reverse Pairing. Some phones are known to hold a better connection when paired this way. Instead of your Phone finding SYNC, SYNC will find your phone. Below are instructions for how to perform this on both a standard radio and a navigation system, in case anyone else wants to try it out:
Reverse Pairing (standard radio):
1. Press the phone button to access the phone menu
2. Scroll to ADD DEVICE and press OK
3. The screen will display Find SYNC and begin giving instructions, instead of following the instructions, scroll up or to the left one time.
4. It should now display FIND DEVICES
5. Press OK and SYNC will find your phone
6. Select your phone from the list of nearby devices and press OK
7. It will ask for a PIN. Speak 1-2-3-4 as if you were giving a command.
8. The system will repeat the PIN, then press OK
9. Your phone will ask for a PIN number, enter the same one (1-2-3-4), and press OK.
Master Reset (Navigation radio):
1. Press the phone button on the radio.
2. Select SETTINGS.
3. Select ADVANCED.
4. Scroll down to MASTER RESET.
Reverse Pairing (Navigation radio):
1. Press the phone button to access the phone menu
2. Select SETTINGS
3. Select ADD
4. Select FIND OTHER DEVICES
5. Select your phone from the list of devices SYNC finds
6. You will be prompted to enter a PIN using the keypad on your screen, enter 1-2-3-4
7. Your phone will ask for a PIN number, enter the same one you entered on your vehicle
8. After pressing OK or enter on your phone, they will attempt to make the connection
If anyone has additional questions, feel free to send me a PM.
Jaclyn
Last edited by FordIVTteam; 12/28/11 at 01:28 PM.
12/28/11, 06:13 PM
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My Sync microphone continued to ignore me again today so I did the Master Reset (prior to seeing the above, just 'sniffed' it out on the radio, starting with the "Menu" and "Phone" buttons). That did the trick!! Had to re-aquaint my iphone with the radio via bluetooth. And had to unplug and re-plug my ipod. But I didn't have to reset my Sirius radio presets, which is a plus. And best of all, the Master reset seems to have done the trick. 
So far.
So far.
Last edited by Double-EDad; 12/28/11 at 06:15 PM.