Originally Posted by LEwis26

Re-read some of my posts in this thread to get yourself in perspective. Nothing I said is childlike. My car has been sitting for 2.5 weeks in flat rock, and for a $40k purchase, that is unacceptable.

Originally Posted by 12GTBLK

what the heck is going on with the vehicles that were built 4/25??? people with ETA of 5/5 and 5/6 cars are still in Michigan?? anyone know why they held up the shipments???

Originally Posted by LEwis26

Re-read some of my posts in this thread to get yourself in perspective. Nothing I said is childlike. My car has been sitting for 2.5 weeks in flat rock, and for a $40k purchase, that is unacceptable.

As I've said before, Deysha and FCS have been incredible, but its not too much to ask for some information on why exactly my car is still sitting there, especially being only 300 miles away.

I've been waiting patiently for 14 weeks at this point, and know for a fact that it is not FCS or my dealers fault. But I have no problem escalating my case until someone can tell me exactly why I pay an $850 fee for delivery, but yet nobody can tell me when it's going to come, or WHY it hasn't moved. Unacceptable, and in any other business than the auto industry, a company would never survive.

Originally Posted by MikeR

I just got off the phone with Ford CS. My car is in Newark, NJ. My build date was 4/18. My ETA is "week of" 5/6, but I can't imagine it would take that long to get over the bridge to LI.

I'm going to call my dealer in the morning.

Can't wait to take delivery!

Originally Posted by MikeR

Well, my not-so-long but felt-like-forever wait is just about over. I pick up my car at 2:00 today. Kona/Stone GT Premium convertible. I'll try to post some pics later.

Originally Posted by -Rogue-

I will admit I have moved past frustrated with this experience to genuinely angry.

Car Built: April 15.

Original Delivery: 20th
Second: 26th
Third: 28th
Fourth: May 6th
Fifth: May 12.

WHAT THE FRACK!?!?!?!?!

I live barely 140 miles from the factory and delivery is consistently delayed with no reason.

I don't care what product you buy, but a month's delivery (paying $850 destination fee, no less!) for any $40,000 item is absolutely absurd, compounded with no explanations give, and a continuous string of "ETA may change."

Nary an apology, nary actually anyone who can actually get something done.

WTF Ford?

I will happily get the car from the factory and pay a "convenience fee" at this point, even agree to a PR photo shoot, but I cannot display my dismay for this process enough.

Originally Posted by goalie30

I hate to sound negative, but the whole experience with obtaining our Mustang leaves me with a feeling that Ford doesn't care about the custom order market. Our dealer has been good to work with, but they don't have any more info than customer service has. Maybe my standards are too high, but I've dealt with a lot of companies that have vastly superior customer service skills.

I fully admit I don't know the ins and outs of Ford, and that this might be an isolated case. However, I'd be really reluctant to customer order another Ford at this point.

Originally Posted by Jza1736

Isolated my ****. It's happened to too many people on this forum. My dealer sux! They're ordering system sux! It's crazy how some people have tons of info while others have to fight to get little bits. It should be uniform.

Originally Posted by Butter

Anyone know how the dealers track Mustangs in transit?

I'm not getting good info (FCS says Dealer delivery ETA 4/27. Dealer says "Dunno, I'll look out back later.")
FYI: Feb-4 Order, Apr 19 Build, Apr 22 Shipped.

Assuming it's not "out back" anybody know if the dealer can call the transit company and say "For this shipping item XYZ123, what truck has it, and where is that truck?" Because that's what I've done tons of times with other freight companies, especially since they all have GPS now, to find delayed items.

I tried search but didn't see anything solid.
Thanks.

Originally Posted by SynisterGT

So I take it my car was already built? Ima call up tom just wanted to try and get some help here. Thanks.

Originally Posted by LEwis26

Good luck travel! Dont get too excited. Mine was supposed to come Saturday and it still hasn't arrived.

Talked to FCS today, and they are still showing an ETA of 4/30 which has clearly come and gone already. For all they know, it hasn't left the plant yet.

Trying to wait patiently, but the order tracking system Ford uses is complete crap in my opinion.

Originally Posted by FordCustomerService

I'm sorry LEwis26! Don't worry, it should ship out soon!

Deysha

Originally Posted by EvilPeppard

Well, just got an update from Deysha

"Hi evilpeppard,

I checked on your order and it has not shipped, it is awaiting shipment. Right now the plant is not shipping any. I am not sure what the reason behind it is at this time though. The intent is to deliver the vehicles fast, but not at the expense of quality. I’m sure it will ship soon.

Deysha"

Again, we were told our car was loaded on the rail car last Saturday, 4/30 at 8am. This was confirmed by both our dealer and FCS. Our ETA is 5/10, but somehow I don't think we are going to make that date now.

Our ETA has changed three times: 5/6, then 5/11, then back to 5/10 currently.

Thanks to Deysha for providing us all with information. We can only hope the train leaves soon.

Originally Posted by LEwis26

Ugh, are you kidding me? Deysha, any more info you can dig up to shed some more light on why our orders are being held up on the Ramps?

Originally Posted by EvilPeppard

Yes, please, Deysha, tell us whatever info you can dig up!

Originally Posted by FordCustomerService

Hello All,

Right now the plant is not shipping any vehicles. I am not sure what the reason behind it is at this time, but as soon as I find out, I will update you all. As you all know, the intent is to deliver the vehicles fast, but not at the expense of quality. I’m sure they will start shipping soon.

Deysha

Originally Posted by FordCustomerService

Hello All,

Right now the plant is not shipping any vehicles. I am not sure what the reason behind it is at this time, but as soon as I find out, I will update you all. As you all know, the intent is to deliver the vehicles fast, but not at the expense of quality. I’m sure they will start shipping soon.

Deysha

Originally Posted by LEwis26

Got a call back from FCS level 2. All mustangs are being held until further notice for an inspection. They wouldn't tell me what was being inspected, and also can't tell me when it will ship.

I'm not happy at all, and made that known. Well see what happens in the next week or two.

Originally Posted by LEwis26

Got a call back from FCS level 2. All mustangs are being held until further notice for an inspection. They wouldn't tell me what was being inspected, and also can't tell me when it will ship.

I'm not happy at all, and made that known. Well see what happens in the next week or two.

Originally Posted by FordCustomerService

If you need my help tracking your Mustang, do not hesitate to message me. Please send me your order number and dealer name or you VIN if available.

Soooo happy to see that your BOSS is moving along now!

Deysha